Support

About Mixtile

What is Mixtile?

Mixtile is an internet-independent smart home platform that can help you build a secure and functional automated home easily.

What can I do with Mixtile?

You can monitor, control and automate all connected devices just as you want. Simultaneously you put your home’s data at lowest risk of leak, because all data of your smart home is processed and stored locally.

What is local processing and internet-independent processing?

Local processing, or internet-independent processing, is the opposite of cloud-based processing. In a cloud-based smart home, when you control a connected device through the app, your phone sends a signal to the server in the cloud via internet, then after being processed it comes back to the hub at home via internet, and at last to that device.

Local processing and internet-independent processing, by contrast, don’t include the cloud in the process, your phone sends a signal directly to the hub and it is processed locally by the hub itself.

In Mixtile system, local processing is adopted and only you and authorized family members can access your smart home.

What devices can Mixtile Hub work with?

Mixtile supports a wide range of devices from different brands, and the list is expanding. You can check all Mixtile-compatible devices here.

Can I use Mixtile Hub in my country?

Yes, Mixtile Hub supports users worldwide. No matter where you are living now, you can always find a suitable Mixtile Hub model.

How do I start with Mixtile?

First download Mixtile app in Google Play or App Store, then you need to add your Mixtile Hub and other Mixtile-compatile devices to the system.

How many devices can I connect to Mixtile Hub?

Mixtile Hub can support hundreds of devices at a time, so usually you can add as many devices as you want.

Does Mixtile Hub work with Amazon Alexa or Google Assistant?

Though Mixtile Hub itself also works as a voice assistant, we provide other options. Mixtile Hub works with Amazon Echo and Echo Dot, and working withGoogle Assistant will be available very soon.

What is the difference between Mixtile and Alexa and Google?

Mixtile as a voice assistant also uses local processing, not cloud-based, so it is always responsive. It may not be as smart as you expect, but it will not upload your voice to the cloud or anywhere to protect your privacy.

Does Mixtile work with Apple HomeKit?

Not yet, but we would like to support HomeKit when that becomes possible for multi-brand platforms.

Is there any other fees using Mixtile Hub?

No. You don’t need to pay any monthly fee. Mixtile app is also free to use and all future software update is free as well.

What can I do if I have problem using Mixtile Hub?

You can write to our technical support directly to support@mixtile.com or you may want to share your case with others in the community, where you can also find useful tutorials and solutions.

Troubleshooting

Hub does not appear on the list

Make sure both the hub and your phone are connected to the same local area network. The hub can be connected to the LAN with an Ethernet cable or Wi-Fi. If you want to connect the hub to Wi-Fi, turn on Bluetooth of your phone. Open the app, select ‘Add Hub’, then ‘Guide to add a new hub’.

Hub cannot be found through Bluetooth

To connect the hub to your Wi-Fi network, the Bluetooth of your phone and the hub must be one. Out of the box, the Bluetooth of the hub should be turned on. If it’s not or you’re unsure, use a pin and press the reset button once.

Pairing issues

There are 3 reasons

1. First-time setup: Connect your phone to the same network as your hub. If the issue persists, re-start the hub by unplugging and re-plugging the power cord. Wait for the hub to start back.

2. “User do not own the hub” or “Unauthorize”: The hub has already been paired to another account. Sign-in to said account(s). If you receive this as a gift, factory reset the hub.

3.  Incorrect pairing code: The pairing code pasted in the back of the hub is only for first-time setup. It changes whenever a new user is added to the hub. Use a pin and long press the reset button

Hub is not displaying correct colors

Solid white: The hub is starting up
Solid blue: The hub is working properly
Solid yellow: The hub is not connected to a network
Fast flashing red: The hub is signaling an emergency (e.g. water leakage detected)
Spinning green: The hub is discovering smart devices
Breathing orange: The hub is battery powered
Spinning blue: The built-in voice assistant is activated

If the hub is not displaying the proper color, re-start the hub by unplugging and re-plugging the power cord. Wait for the hub to start back.

Compatible devices

All the devices in the compatibility list marked as tested and full will work well with the hub. This list only shows devices we have tested. Other devices outside the list may be compatible as well.  

If you cannot a device even though it is in the compatibility list. 

  • Model #: Check the model number. The device might look the same, but the model could be different.
  • Z-Wave devices: Make sure your hub and the device shares the same Z-Wave frequency (Regions have different Z-Wave frequencies. Click here to learn more) 
  • Wi-Fi devices: Make sure the hub and the device is connected to the same Wi-Fi network
  • Other Issues: The device might be incorrectly added. Try removing the device then re-adding them. (When you remove the device from the app, you may need to operate the device)

If the above steps didn’t work, contact us

Creating routines

Routines are separated into 3 parts: trigger(s), condition(s), and action(s). 

Action(s) are what you want to happen e.g. turn on the lights, lower the thermostat, etc. (Actions are conducted in order)

Trigger(s) are events that have to happened before the actions can be started e.g. when motion is detected, turn on the lights. (Any trigger will play the actions)

Condition(s) are additional requirements that have to be met before actions can be played. (They are optional, and all of them have to be met to start the action(s))

Here is an example of a routine

Trigger(s): Motion is detected, door is opened
Condition(s): Luminance is 10 lux (dark)
Actions(s): Turn the lights on

If motion is detected OR door is opened, AND room is dark, then turn the lights on. 

Changing to a new Wi-Fi network

Turn the Bluetooth on for both your phone and the hub.  Proceed to ‘Add hub’ then ‘Guide to add a new hub.’ (The hub’s Bluetooth can be turned on with the app or by pressing the reset button once)

Devices appear as null, offline, or not displaying states

Try refreshing the app by dragging down the list. If that didn’t fix the issue, remove the device(s) and re-add them.

(For ZigBee and Z-Wave devices, the hub will say “the device has left” if you’ve successfully removed them from the list. Refer to the products’ manual on how to exclude the devices)

Updating the Hub's firmware

The hub’s firmware can be updated in two ways.

1. Long press the reset button

2. Through the app 

If you prefer to have the hub update itself, you can enable that on the Mixtile app. For more details, click here

Mixtile's Voice-Assistant

“Hi, Mixtile” is the wake-up word. Say “Hi, Mixtile”, and then say your voice commands.

If Mixtile’s voice-assistant is not responding, try to adjust the volume in the app. If it still doesn’t work, restart the hub by unplugging and re-plugging the power cord. 

For a list of commands visit this page
*You can also train Mixtile’s voice-assistant new commands. Go to create a routine and name it whatever command you want.

Mixtile Hub User Manual


Mixtile Starter Kit Quick Start Guide


FOSS, which stands for Free and Open Source Software, is licensed to be free to use, modify and distribute. In accordance with certain FOSS licenses, Mixtile is pleased to make available to you a list of FOSS that used in Mixtile.

Mixtile provides the list on an “As is” basis without representations or warranties of any kind. You agree that you are use the FOSS is at your sole risk. Mixtile will not be liable for any damages of any kind arising from the use of the FOSS, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Click the links below to see the license of some FOSS that used in Mixtile Hub:

Name
-
Websocketpp
Flatbuffers
Java-WebSocket
Eclipse SmartHome
Licence
-
https://github.com/zaphoyd/websocketpp/raw/master/COPYING
https://github.com/google/flatbuffers/blob/master/LICENSE.txt
https://github.com/TooTallNate/Java-WebSocket/blob/master/LICENSE
https://github.com/eclipse/smarthome/blob/master/LICENSE

For additional open source related inquiries, please email us at info@mixtile.com